Terms of Service – Hosting

We provide the Services described in the plan you order. Your plan sets out the disk space, bandwidth and other limits that apply.

You are responsible for the content of your website and email, for keeping your own backups and for your website software (such as content management systems and plugins) unless your plan states that we manage it.

If you exceed your plan's limits, we will contact you and you may upgrade or buy additional capacity at our published rates. We may limit resource use that degrades the service for other customers.

You must keep your account log-in details secure and tell us promptly about any unauthorised use.

Domain names are registered with the relevant registry and are subject to that registry's rules, which you must follow. Registration is not confirmed until we tell you it has completed.

We are not responsible for a registry's refusal to register a name or for disputes between you and others about a domain name. Registration fees paid to a registry are non-refundable.

We will release a domain name to you or another provider on request once all charges for it have been paid.

You must not use the Services, or allow anyone else to use them, to:

These rules apply to the content you host. We do not monitor hosted content generally.

Single point of contact. Authorities, users and anyone else can contact us about the Services, including about illegal content, at abuse@denizon.com. We communicate in English.

Notices. Anyone can tell us about content on our Services that they consider illegal by emailing abuse@denizon.com. To help us act, please include: an explanation of why the content is illegal; its exact location (such as the URL); your name and email address (unless the notice concerns child sexual abuse material); and a statement that you believe in good faith that the notice is accurate and complete. We will confirm receipt, deal with the notice promptly, diligently and objectively, and tell you our decision.

Our decisions. If we remove or disable access to content, or suspend or end a Service, because content is illegal or breaks these terms, we will give the affected customer a clear statement of reasons, including the facts relied on and how to seek redress. You may ask us to review the decision by replying to that statement, and you can always go to court.

Restrictions are proportionate. When we act on content we consider the rights and interests of everyone involved, including freedom of expression, and limit our action to what is necessary. Where we can, we will ask you to remove the content yourself first.

Serious offences. If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we will inform An Garda Síochána or the relevant authorities.

Charges are set out in your plan and are payable in advance for the billing period you choose (monthly, quarterly or yearly). Charges exclude VAT, which is added at the applicable rate.

If you pay by card, you authorise us to collect renewal charges from that card. We may change prices from your next renewal by giving at least 30 days' notice.

If a payment is overdue we may suspend the Services after giving you notice.

Additional work, such as clean-up after a breach of clause 3 or support for your own scripts, is charged at our published hourly rates (currently €150 per hour plus VAT for abuse and spam clean-up work and €120 per hour plus VAT for technical work, with a minimum charge of one hour).

You can cancel at any time through our support system, effective at the end of the current billing period.

If you cancel within 14 days of first ordering a Service, we will refund the charges you paid for it, except domain registration fees and any charges for usage above your plan.

Consumers: if you are a consumer, you also have the statutory right to cancel a distance contract within 14 days, and nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2022.

If we end a Service for reasons other than your breach, we will refund prepaid charges for the unused period.

We may suspend or end the Services, after notice where reasonably possible, if you seriously or repeatedly break these terms, do not pay, or become insolvent, or if necessary to protect our network or other customers. We will explain why in line with clause 4.3.

Moving to another provider. In line with the EU Data Act (Regulation (EU) 2023/2854), when you end a Service you can download your website files, databases and email for 30 days after the end date (extendable on request), and we will provide reasonable help to move to another provider or your own systems without switching charges. After that period we delete your data, including from backups within 35 days. The Services run on our own servers in Europe.

To the extent we process personal data on your behalf in providing the Services (for example in your website database or mailboxes), we act as your processor under our Data Processing Agreement, which forms part of these terms. Our own use of account and billing data is described in our Privacy and Cookie Policy.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited or excluded by law, or affects a consumer's statutory rights.

Subject to clause 9.1, we are not liable for loss of profits, revenue, business, contracts or anticipated savings, or for indirect or consequential loss.

Subject to clause 9.1, our total liability in connection with the Services in any 12-month period is limited to the charges you paid for the affected Service in that period.

We take reasonable care to keep the Services secure and available but cannot guarantee uninterrupted service. You should keep your own backups.

We may update these terms by giving at least 30 days' notice by email. If a change materially disadvantages you, you may cancel before it takes effect and receive a pro rata refund.

Notices to us must be sent through our support system or to abuse@denizon.com for content matters; notices to you will be sent to your account email address.

Support is provided in English through our support system. In an emergency, such as a server outage, you can contact us by any means.

These terms, your plan and the Data Processing Agreement are the entire agreement on their subject matter. If any provision is unenforceable, the rest remains in force.

These terms are governed by the laws of Ireland and the courts of Ireland have jurisdiction. If you are a consumer living elsewhere in the European Union, you may also bring proceedings where you live.