Policy documents
Data Protection Complaints Procedure
1. How to raise a concern with us
If you are unhappy with how Heidi Computers Ltd (trading as Denizon and FieldElite) has handled your personal data, please tell us. Email privacy@denizon.com or write to Data Protection, Heidi Computers Ltd, 3015 Lake Drive, Citywest Business Campus, Dublin D24 DKP4, Ireland. You can also use our contact form and choose "Something else".
To help us deal with your complaint quickly, please include:
- your name and how we can contact you;
- a short description of your concern, including dates and the service involved (Denizon website, FieldElite or another service);
- what you would like us to do to put it right.
We may ask you to confirm your identity before we disclose or change any personal data.
2. What happens next
We will acknowledge your complaint within 5 working days.
Our Data Protection Officer will investigate and give you a full response within one month of receiving it. If the complaint is complex, we may extend this by up to two further months; we will tell you within the first month and explain why.
If your complaint is about Customer Data in FieldElite or another service we provide for an organisation, that organisation is the controller. We will refer your complaint to them, tell you that we have done so, and help them respond.
3. Your right to complain to the Data Protection Commission
You do not have to complain to us first. You can complain at any time to the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland, through www.dataprotection.ie, or to the supervisory authority in the EU or EEA country where you live or work, or where the issue occurred.
More information about how we use personal data is in our Privacy and Cookie Policy and our FieldElite Privacy Policy.