How Small Irish Businesses Avoid the GDPR Sting
Accountants providing chartered accounting services and tax advice are alerting smaller Irish companies to the consequences of the pending General Data Protection Regulation (GDPR). They believe [...]
Is the GDPR Good or Bad News for Business
The European Union’s General Data Protection Act is a new data authority coming into force on 25 May 2018. It replaces the current Data Protection Directive 95/46/EC, while extending the remit to [...]
Which KPI’s to Use in CRM
Customer relationship management emerged in the 1980’s in the form of database marketing. In those tranquil pre-social media days, the possibility of ‘managing’ clients may have been a [...]
How SOA can help Transformation
Undoubtedly, today’s business leaders face myriad challenges ranging from fierce market competition to increasing market unpredictability. In addition, the modern consumer is more informed [...]
The Connection between Big Data and MDM
Master Data is information that is critical to your business. This could include contracts, proprietary information, intellectual capital and a whole lot more besides. Because this often reposes [...]
Technology and process improvement
Tightening organisational flow to improve productivity and minimise costs is a growing concern for many businesses post the Global Financial Crisis. Businesses can no longer afford to waste time [...]
The Connection Between Six Sigma and CRM
Six Sigma is an industrial business strategy directed at improving the quality of process outputs by eliminating errors and system variables. The end objective is to achieve a state where [...]
Is Change Management a Myth or a Possibility
The theory that it is possible to manage organizational change in a particular direction has done the rounds for quite some time, but is it true. Was Barrack Obama correct when he said, “Change [...]