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The European Union’s General Data Protection Act is a new data authority coming into force on 25 May 2018. It replaces the current Data Protection Directive 95/46/EC, while extending the remit to [...]

Customer relationship management emerged in the 1980’s in the form of database marketing. In those tranquil pre-social media days, the possibility of ‘managing’ clients may have been a [...]

Undoubtedly, today’s business leaders face myriad challenges ranging from fierce market competition to increasing market unpredictability. In addition, the modern consumer is more informed [...]

Master Data is information that is critical to your business. This could include contracts, proprietary information, intellectual capital and a whole lot more besides. Because this often reposes [...]

Tightening organisational flow to improve productivity and minimise costs is a growing concern for many businesses post the Global Financial Crisis. Businesses can no longer afford to waste time [...]

Six Sigma is an industrial business strategy directed at improving the quality of process outputs by eliminating errors and system variables. The end objective is to achieve a state where [...]

The theory that it is possible to manage organizational change in a particular direction has done the rounds for quite some time, but is it true. Was Barrack Obama correct when he said, “Change [...]

System integration in an organization refers to a process whereby two or more separate systems are brought together for the purpose of pooling the value in the separate systems into one main [...]