Quality Assurance

There is a truism that goes “The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory.” While every consumer can probably relate to this idea, business enterprises offering goods and services are the ones that should heed this the most.

Total Quality Management

Total Quality Management (TQM) is another business management approach that focuses on the involvement of all members of the organization to participate in improving processes, products, services, and the culture in which they work in. It is important that every team member realizes how each individual and each activity affects, and in turn is affected by, others.